Warranty  – is a 30 day warranty on all items against defect, electronic failure, failure to function.

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Hock Star’s  warranty is a written guarantee to you, our customer, the  buyer of a product. We assure the replacement or repair of the product, if necessary, Store credit for future purchases or complete refund (on a case by case basis) if we do not have a replacement or comparable item in stock and the repair will exceed 3 weeks.

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If things do go wrong, a voluntary warranty entitles you to have goods replaced, repaired, or to have their money refunded. … The law does not require any business to provide a voluntary warranty. WE CHOSE TO offer a warranty!

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So, as stated, Hock Stars offers a 30 day warranty of all items purchased by us – unless purchased **AS IS or **Final Sale**. The warranty covers when there is a problem with the proper operation of the product, It does not cover the Damn, I dropped it or, I got angry and threw it, or the dog/cat/baby chewed it!  The warranty reimbursement is as follows:

• Exact Exchange upon return of faulty item.

• Full Repair of faulty Item at our cost

• Store Credit

• Cash refund – upon return of faulty item  – can occur on a case by case matter.

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Bear in mind, if it is one or two days past warranty and something happens, we are not going to leave you holding a defunct item. Just call us, we will work with you. Most times, you will know if the item is faulty within the first two weeks.

 

Please note – Christmas gifts warranty starts from December 25th forward.

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Buyers Remorse Option – This option is available to you for all other reasons for return other than Warranty.  This is the:

• I changed my mind..

• I overspent

• I got in trouble when it arrived

• There was a break up and it is not needed.

• My kid bought it when I left my computer on

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We get it! Things happen – So, upon contact, return approval and receipt of the item, we will process a refund to you minus a restocking fee.  Restocking fee is to cover fees, like cleaning, sanitization, labelling and restocking to the shelves.

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You must contact us within 15 days of purchase to initiate or Buyers Remorse will no longer be available.